01-SSC-4312 – STANDARD SUPPORT FOR NSA 3600 5YR-SonicWall Standard Support
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Standard Support is available in 1, 2 and 3 Year agreements that include:
Telephone/Web-based Support – for basic configuration assistance during local business hours (8:00 am – 5:00 pm, local time, Monday – Friday)*
Software/Firmware Updates- for all software and firmware updates and upgrades
Hardware Replacement – Advance Exchange for replacement of defective hardware
Support Tools – access to SonicWall’s electronic support tools
*8:00 am – 5:00 pm local time is defined as follows:
In North America: 8:00 am – 5:00 pm Mountain Standard Time (MST)
In Latin America: 8:00 am – 5:00 pm Local Standard Time in the country where the product is deployed
In Europe, Middle East and Africa: 9:00 am – 6:00 pm GMT +1
In Asia Pacific: 8:00 am – 5:00 pm Local Standard Time in the country where the product is deployed
In Japan: 5:00 pm – 2:00 am UTC/GMT
