Telephone communication with patients is a key component of any patient medical practice. Patients depend on reaching clinic staff by phone to schedule appointments, obtain test results, ask questions about medications or symptoms and request medication refills. The quality of a practice’s phone system has an important impact in overall quality and access to care.
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
Avaya Solutions are designed as a quality improvement effort to improve patient satisfaction and decrease emergency department use by improving telephone access and triage in a multispecialty resident-faculty practice based in a community hospital that serves an urban, multi-ethnic community.